Shipping Policy - Mumsmall      

Shipping Policy

Mums ships its products to almost all parts of India. We make all efforts to ship your package within 24 hours of receiving the order however depending upon availability of the products it may take upto 7 Days to ship some of the products. We ship on all days except Sunday and National Holidays.

Shipping Charges

Shipping Charges: A fixed shipping charge of Rs. 75 is applicable on all orders below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge applicable at certain locations.

For orders equal to or above Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, the Rs. 75 shipping charge will be added to the shipping charges for all orders below Rs. 699 (with exclusions as above).

These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.

The shipping charges can be modified by Mums Mall at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

Mums Mall brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.

Estimated Delivery Time

For all areas serviced by reputed couriers, the delivery time would be within 3 to 7 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped.

At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Mums mall is not liable and would request its users to cooperate as Mums Mall continuously tries to avoid such instances. We can only process one shipping address per order. So, if you would like to order several times and ship to different people, please treat these as separate orders.

Mums mall reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid by you.

Hidden Charges (Sales tax, Octroi etc)

There are no Hidden Charges. You will get the final price during check out.

International Delivery

Currently we are delivering only in India.

Tracking Packages

We make all efforts to ship your package within 24 hours of receiving the order however depending upon availability of the products it may take upto 7 days to ship some of the products.We will mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS/Email about the same. In case you do not receive an email from us within 24 hours of Dispatch of your order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

Non-availability on Delivery

Our delivery partners will attempt to deliver the package twice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

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