Easy Returns Policy
At Mums Mall, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Following are the details of the return policy that is applicable for all the items sold on Mums Mall:
Clothes & Footwear- 7 Days from Delivery Date.
Party Material – No Returns
Other Products except products mentioned below- 7 Days from Delivery Date
No Returns Accepted for these
- Baby Diapers
- Baby Diapers
- Baby Wipes
- Cloth Diapers/Nappies
- Diaper Rash Cream/ Toiletries
- Bottles/Sippers & Accessories
- Breast Feeding
- Baby Food & Infant Formula
- Maternity Accessories
- Soaps, Shampoos & Body Wash/Toiletries/Bath
- Baby Creams & Ointments
- Lotions, Oils & Powders Oral Care
- Books & CDs
- Baby Gift Sets
- Kids Gift Sets
- Health & Baby Care
- Baby Pacifiers
- Medicine & Thermometers
- Cleaners & Detergents
- Mosquito Repellents & Care
- Teethers & Soothers
- Inner Wear & Thermals
- Gift Certificate
- Maternity Lingerie
- Maternity Personal Care
- Kids Food & Nutritional Supplements
Please note that there may be certain products in the aforesaid table that may or may not be returnable as otherwise mentioned against them above. For all products, the return policy on the product/combo page shall prevail.
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it and with original tags.
Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Mums Mall shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
Products purchased at the Mums Mall store shall only be returned at the store. No returns of products purchased through the store shall be accepted online through the website.
Estimated Reverse Pick Up Time: For all those Pin codes, where pickup service is available by reputed couriers, the Reverse Pick Up time would be within 7 to 10 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which Mums Mall is not liable and would request the users to cooperate as Mums Mall continuously tries to reduce such instances.
Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be credited to your Account. Please note that the shipping charges and COD charges are non-refundable.